Performance Measuring System design and implementation during operational phase of the following IT PPPs:
PPP Service Center Plus: set-up and management of an innovative and integrated communication platform, providing optimized IT services and assistance to Province of Bolzano’s public institutions.
Concession duration: 16 years.
Total contract amount: EUR 70 mil.
PPP Smart Working: supply to the Province of Bolzano’s public bodies of hardware and software services enabling users to access smart- and remote-working.
Concession duration: 13 years.
Total contract amount: EUR 60 mil.
PMF assignment activities:
- Concessionaire assigned contract services analysis and design.
- Writing of technical specifications and criteria for services measurement.
- KPI (Key Performance Indicators) identification and performance threshold set-up.
- Service non-compliance penalties amount quantification.
Committente: Südtiroler Informatik AG - Informatica Alto Adige SpA
Anno: 2020 - in corso
Valore (in USD): EUR 130.000.000
IT Integrated Service and Customer Care PPP Performance Measurement System (Italy)
Performance Measuring System design and implementation during operational phase of the following IT PPPs:
PPP Service Center Plus: set-up and management of an innovative and integrated communication platform, providing optimized IT services and assistance to Province of Bolzano’s public institutions.
Concession duration: 16 years.
Total contract amount: EUR 70 mil.
PPP Smart Working: supply to the Province of Bolzano’s public bodies of hardware and software services enabling users to access smart- and remote-working.
Concession duration: 13 years.
Total contract amount: EUR 60 mil.
PMF assignment activities:
- Concessionaire assigned contract services analysis and design.
- Writing of technical specifications and criteria for services measurement.
- KPI (Key Performance Indicators) identification and performance threshold set-up.
- Service non-compliance penalties amount quantification.